At one call centre I worked at it was policy to use the customer's name five times, no matter how brief the call.
A friend of mine had a lot of trouble with this, so his team leader decided to coach him: listen to his calls and tell him what he should do differently.
The very first call they received was from somebody asking for a service they didn't provide.
The call went like this. Customer: "Do you provide such and such service?"
Employee: "Can I get your name please?"
Customer: "Sure, it's John."
Employee: "John. John, John, John, John, no we don't, thanks for calling."
Source: Tales of Corporate Oppression
Surfs Up!Look what the tide has washed in!!! :-). Collection of News, Tales, Links , Extracts,Poetry, Photographs and Quotes from the NET.
Friday, February 5, 2010
Sunday, January 31, 2010
Chhota Top-up!!!
What is common to Books and the humble STD Booth....?
New Technology threatens to make them obsolete..
A village in Somerset, England has merged the two soon to be rare commodities.
Take a look...
Source: Offbeat Earth
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