Oppression!!!

At one call centre I worked at it was policy to use the customer's name five times, no matter how brief the call.

A friend of mine had a lot of trouble with this, so his team leader decided to coach him: listen to his calls and tell him what he should do differently.

The very first call they received was from somebody asking for a service they didn't provide.

The call went like this. Customer: "Do you provide such and such service?"

Employee: "Can I get your name please?"

Customer: "Sure, it's John."

Employee: "John. John, John, John, John, no we don't, thanks for calling."

Source: Tales of Corporate Oppression